Sydney Maxi Taxi runs wheelchair accessible maxi taxis with ramp or lift access, so passengers can travel in their wheelchair with a carer and family on board. TTSS is accepted, covering half the fare up to $60 per trip, as are Cabcharge, cash, cards and digital wallets. Tell us about the chair when you book.

Last reviewed by the Sydney Maxi Taxi team

How do I book a wheelchair taxi in Sydney?

Book online with Wheelchair Taxi selected, or call 0416 507 515 at any hour. Tell us about the wheelchair when you book, and we confirm that it fits, and how the fare works, before the trip.

  1. Open the booking form with Wheelchair Taxi already chosen, or call or WhatsApp us.
  2. Add the pickup and drop-off, the date and time, and how many people are travelling, including the wheelchair user.
  3. Describe the wheelchair in the notes (see the list below) and say if you'll pay with TTSS or Cabcharge.
  4. We confirm the booking and the vehicle by phone, email or WhatsApp.

What should I tell you about the wheelchair?

Enough for us to check the fit before a driver sets off. Wheelchair accessible taxis in Sydney come in different shapes and sizes, with ramps or hoists, so we confirm the fit for your chair when you book instead of publishing a size limit.

  • Chair type: manual or power, and whether it folds.
  • Approximate size and weight, including the passenger if they stay seated in it.
  • Transfers: whether the passenger stays in the chair or can move to a seat, and how much help they need.
  • Who's coming: the number of carers and family members travelling too.
  • Anything else on board: a walker, an assistance animal or extra bags.
  • The pickup spot: steps, a steep driveway or a narrow path at either end, so the driver can position the ramp or lift.

At pickup, allow a few extra minutes. The driver lowers the ramp or lift, secures the wheelchair and checks it before the trip starts.

Should I book ahead or on the day?

Book ahead whenever you can. Sydney Airport gives the same advice to anyone who needs an accessible taxi, and regular trips, such as dialysis or weekly therapy, are easier when you book several weeks in one go.

Need a ride today? Call 0416 507 515. We're open 24 hours, including public holidays, and we'll tell you when the wheelchair accessible vehicle can reach you.

Wheelchair taxis for Sydney Airport and hospital trips

Airport trips need the most planning, because drivers can't leave their vehicle at the general kerb. Sydney Airport has accessible pick-up spaces on the arrivals level: two set-down spaces with wheelchair ramps at T1 International, and two kerbside spaces at each of T2 and T3. A driver who needs to step out to help a passenger must tell the kerbside officers first.

Send your flight number, and ask your airline for wheelchair assistance through the terminal. The meeting point comes with your booking confirmation. Our guide to wheelchair taxis at Sydney Airport goes further, and our airport transfers page covers flight tracking.

For hospital appointments, give us the hospital, the entrance you want and the appointment time. Discharge times are hard to predict, so book an approximate pickup and call when the ward confirms you're ready to leave.

How does TTSS work in a wheelchair accessible taxi?

The NSW Taxi Transport Subsidy Scheme (TTSS) pays half the fare, up to $60 per trip, and it covers wheelchair accessible taxis. On a $140 fare, TTSS pays $60 and you pay $80. The scheme isn't means-tested.

You tap your TTSS Smartcard on the taxi's payment terminal, or use a paper docket if the taxi can't take the card. TTSS works only in a taxi, not a hire car or bus, and the cardholder must be in the vehicle for the whole trip. Only one Smartcard or docket can be used per trip.

Still using paper dockets? Transport for NSW replaced the old pink docket books with blue ones from 1 October 2025, and the old books stopped being accepted after 31 January 2026.

TTSS trips are charged under the NSW maximum fares rules; we confirm how your fare is charged when you book. Transport for NSW says TTSS fares stay regulated: the fare calculation device must be used on booked and rank trips alike, and you can't be charged more than the maximum fare.

In March 2026 the NSW Government also announced $3,000 fines for drivers who refuse TTSS smartcards or dockets. The same release says the fine for starting the meter before a wheelchair user is secured is being increased from $300 to $3,000.

Mention TTSS or Cabcharge when you book. Our guide to the TTSS taxi subsidy in NSW has more on the scheme.

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