SydneyMaxi Taxi
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Privacy policy

What we collect, why we collect it and how we look after it.

Last updated: 26 October 2026

Your privacy matters to us. This policy is written to be read, so it is short and plain.

Who we are

This policy explains how Sydney Maxi Taxi (“Sydney Maxi Taxi”, “we”, “us”) handles personal information collected through www.sydneymaxitaxi.au and when you book or enquire with us.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you have a question about this policy, contact us using the details at the end of this page.

Information we collect

Information you give us

  • Booking and quote requests: your name, phone number, email address, pickup and drop-off locations, travel date and time, number of passengers, vehicle choice, child seat and return trip preferences, and any notes (such as a flight number).
  • Enquiries: your name, phone number, email address, the service you are interested in, your preferred date and your message.
  • Calls, WhatsApp and email: anything you choose to tell us when you contact us directly.

Information collected automatically

  • Visit information: your IP address, the pages you view and when, the website that referred you, your device and browser type, and campaign details in the page address (such as UTM tags and Google Ads click identifiers).
  • Approximate location: a city, region and country derived from your IP address by our hosting provider.
  • Precise location (only with your permission): when your browser asks to share your location and you allow it, we record your latitude and longitude, the page you were on and your browser details. If you decline, nothing is recorded. You can change this permission in your browser settings at any time.

Cookies and similar technologies

If we turn on Google Analytics or Google Ads measurement, Google sets cookies to measure visits and advertising results. We also store a small flag in your browser’s session storage so the location prompt is not shown again in the same session. You can block or delete cookies in your browser settings; the website will still work.

How we use your information

  • To respond to your enquiry, send a quote, confirm and provide your transport or delivery, and contact you about your booking.
  • To plan pickups, including tracking flights you tell us about.
  • To run, secure and improve our website, including spotting spam, automated traffic and repeated or invalid clicks on our advertising.
  • To understand which pages and advertising campaigns bring people to our website.
  • To keep records and meet our legal, insurance and tax obligations.

Who we share it with

We do not sell your personal information. We share it only as needed with:

  • Our drivers and staff, so they can complete your trip.
  • Service providers that run our website and systems: website hosting (Vercel), our database and admin sign-in (Google Firebase and Cloud Firestore), email delivery (Google), and analytics and advertising measurement (Google), if enabled.
  • WhatsApp (Meta), when you choose to contact us that way.
  • Authorities or other parties when the law requires or allows it, for example to prevent fraud or respond to a lawful request.

Overseas storage

Some of these providers store or process information outside Australia, including in the United States. We use reputable providers and take reasonable steps so they handle your information in line with the Australian Privacy Principles.

Storage, security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our admin system is restricted to authorised staff, traffic to our website is encrypted, and form submissions are checked for abuse.

We keep booking and enquiry records for as long as we need them for the purposes above and to meet legal requirements, then delete or de-identify them. Visit and location records are kept only as long as they are useful for running and securing the website.

Marketing

We only send you marketing messages if you agree to receive them, and every marketing message lets you opt out. Messages about a booking you made (such as confirmations) are not marketing.

Access, correction and complaints

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we will respond within 30 days. We may need to confirm your identity first.

If you are unhappy with how we have handled your information, please tell us so we can try to fix it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

Bookings must be made by an adult. If a booking includes children, we only collect the details needed to provide a suitable child seat and to complete the trip.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

Contact us